Claims

Our Claims Philosophy

A timely and reliable claims process is the bedrock upon which all solid insurance policies are built. Without one, there can be no trust; without trust, there’s no long-term relationship.

That’s why we’re committed to handling all claims with individual care and precision, as well as a desire — rather than a reluctance — to pay out.

We understand that as a business, you’re insured to protect yourself from the worst. That protection is only worth something if we pay out when we say we will. So, we do. It’s as simple as that.

Our Team

Paul Willmott

Claims Director

Paul Willmott Claims Director Paul has 40 years of experience in claims handling and management...
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Claims Can Be Beneficial for Everyone

It might sound unusual, but claims can actually be helpful for the long-term health of both your business and ours.

Risk Management & Assessment

Claims provide critical data that helps us assess and understand people’s risk profiles. By analysing trends and frequencies, we can create more accurate underwriting criteria and pricing models.

Reputation and Trust

Our reputation is only as good as our claims handling. That’s why we handle all claims fairly and efficiently. These trustworthy practices ultimately foster strong relationships, which in turn promotes long-term partnerships and repeat business.

Operational Efficiency

A more efficient claims process lowers everyone’s administrative costs and improves turnaround times. That’s better for customer satisfaction, and allows all parties to do more with their resources.

Loss Prevention and Mitigation

Sometimes prevention is the best cure. By analysing claims data, we can proactively work together to develop loss prevention and mitigation strategies. This is proven to reduce the frequency and severity of future claims, which is good for all involved.

Profitability & Sustainability

Ineffective claims processes can have a direct impact on the bottom line of both the reinsurer and their cedents. Inversely, effective claims management can minimise disruption to both, and preserve everyday business operations.

How Our Claims Work

We’re Masters of Risk Management

It’s no secret that the reinsurance industry is exposed to the risk of catastrophe-level losses. That’s why Specialty MGA has an extremely robust suite of risk management strategies in place — to ensure smooth, seamless processing in the event of even the biggest claims.

We also regularly stress test our portfolio to assess our resilience to potential loss scenarios — allowing us to adjust our underwriting and risk management strategies accordingly.

We’re Client-First, Always

Our claims team are highly experienced and professional. We conduct a deep review of every claim that comes to us, and provide a communicative service to our clients of the highest possible quality.

Using cutting-edge software, we ensure that we’re always on track with every claim, and we’ll keep you up to date on how your claim is progressing at every step until it has been paid out.